Jobs as Front Desk Supervisors at Shangri-La Toronto for Non-Canadians Sponsored by a Visa.front desk supervisor jobs in canada There’s nowhere else to look Shangri-La Toronto is happy to assist with visas for eligible foreign applicants and actively seeks Front Desk Supervisors. As the front desk supervisor, you will be vital to providing outstanding service and guaranteeing customer happiness. Details Of Urgent Front Desk Supervisor Jobs in Canada: You will supervise front desk operations, lead a skilled group of front desk employees, and offer direction and assistance to guarantee seamless and quick check-in and check-out processes.
Front desk supervisor jobs available for foreign workers in Canada
Businesses: Shangri-La Toronto
- Location: Toronto, Ontario, M5H 0A3, Canada; 188 University Ave.
- Number of Openings: Ten
- Sector: Accommodation & Motel
- Pay Range: $15 to $25 per hour
- Nation: Canada
- Instruction
- No diploma or certificate of degree
- Experience
- Between three and five years
- Summary
- Verses
- English
Jobs as Front Desk Supervisors Have Benefits
- Leadership Proficiency Front desk supervisors oversee the front desk or reception area operations. Since they usually supervise a team of front-desk employees, this position provides an excellent opportunity for leadership growth.
- Customer Engagement Supervisors at the front desk often interact with guests, clients, and customers. This face-to-face interaction helps create strong interpersonal and customer service skills, improving personal and professional growth.
- Problem-solving abilities Individuals in this role regularly face various challenges, such as addressing concerns, responding to customer grievances, and handling unanticipated events. This promotes the development and enhancement of decision-making and problem-solving skills.
- Good at organizing: Front desk supervisors’ primary responsibilities include managing front desk operations, setting up timetables, and ensuring that processes run well. This exercise facilitates the development of organizing and multitasking skills.
- Collaboration in Teams Supervisors and front desk staff, administration, and other departments participate in teamwork activities. This fosters a collaborative work atmosphere and encourages effective communication and cooperation.
- In the area of training and development, Supervisors at the front desk often participate in the onboarding training process for new employees, ensuring that staff members are suitably trained to do their jobs. Enrolling in this training program is a great way to advance your career.
- Administrative system knowledge Front desk supervisors frequently use various administrative systems, including reservation software, office administration tools, and communication platforms. Gaining proficiency with these systems expands their skill set.
- Opportunities for Promotion Role-specific expertise as a front desk supervisor may provide doors for promotion to higher company positions or similar sectors. Jobs in office administration, hotel management, and customer service management may fall under this category.
- Various Workplace Conditions Main Desk Supervisors can get experience in different settings since they may work in multiple sectors. For example, they might work in hotels, clinics, corporate offices, or other service-oriented businesses.
- Customer Service Excellence Front desk supervisors are required to maintain high customer service standards. Providing outstanding customer service has the potential to bring about personal satisfaction and improve the organization’s reputation.
- Promotion of Networking Opportunities: Front desk supervisors can build professional relationships via interactions with customers, guests, and coworkers. Building a professional network can help one’s chances of finding a job in the future.
- Excellent Communication Skills This role requires clear and efficient communication. Supervisors of front desk operations develop strong communication skills in writing and speaking that are transferable to other work settings
Canadian Front Desk Supervisor Job Responsibilities
- I oversee the front desk’s daily operations, such as guest questions, concierge services, and check-in and check-out processes.
- Uphold the highest level of professionalism and ensure all hotel rules and regulations are followed.
- Develop and train front desk staff to deliver top-notch customer service.
- Address any grievances or issues raised by passengers promptly and to their satisfaction.
- Collaborate with other divisions to ensure efficient planning and correspondence.
- She helped manage bookings, upgrades, and room inventories.
- Prepare reports on revenue, occupancy rates, and guest comments for management review.
- Foster a good work environment by motivating teamwork and staff involvement.
- Qualifications for Front Desk Supervisor Positions
- I previously held a front desk supervisory role or a similar role in an upscale hotel, and I have a track record of delivering outstanding customer service.
- Strong leadership qualities and the capacity to uplift and encourage a group of people
- Outstanding communication abilities in English (other languages are a plus)
- familiarity with hotel reservation systems and software
- flexibility in scheduling, especially on vacations and weekends.
- Eligibility for a valid work permit or visa sponsorship in Canada
- a love of the hospitality sector and a commitment to giving visitors experiences they won’t forget
At Shangri-La Toronto, we think investing in our workers’ personal development and welfare is essential. You will get a competitive salary and benefits package from the Shangri-La family, as well as professional progression and training. We invite you to apply for the Front Desk Supervisor position at the Shangri-La Toronto if you’re interested in working for a renowned hotel brand in Canada and want to help create a fabulous guest experience. Send in your application to begin your journey toward a fulfilling job. The front desk supervisor is a vital component of the hotel sector. They oversee the front desk and ensure the hotel or resort runs well. Excellent organizational and communication abilities and the capacity to function well under duress are necessary for this position.
The front desk supervisor is in charge of supervising front desk employees and making sure they give visitors outstanding customer care. They are in charge of scheduling bookings, registering visitors, and responding to any problems or grievances that may come up. The front office supervisor oversees not only the operations of the front desk but also the inventory of the rooms and the coordination of cleaning and maintenance with other departments to guarantee that the guest rooms are kept tidy and in good condition. They must also be capable of handling cash drawers and processing payments, among other financial procedures.
To succeed in this position, an office supervisor must be detail-oriented, have outstanding customer service abilities, and manage a team. They must also be proficient with computers and knowledgeable about hotel administration software. If you want to work as a front office supervisor, you must be thoroughly aware of the hospitality sector and customers’ unique demands. Someone with the necessary training and expertise may find this career path fruitful and satisfying. Oversees front desk staff members primarily to guarantee effective and seamless operations that result in great feedback and satisfied guests. Promptly and accurately provides guests services and information while acting professionally and kindly. You will also ensure that hotel charges are appropriately applied to visitors’ accounts, invoices are correct, billing instructions are confirmed, and all required supporting documentation is attached for direct settlements.
DUTY AND RESPONSIBILITIES OF THE FRONT DESK SUPERVISOR
- Assure Consistently Excellent Customer Service.
- always has a polite, upbeat, and welcoming attitude.
- Accurately and politely responds to inquiries from prospective visitors and takes hotel reservations.
- Attend to reservations, hotel information, and guest issues over the phone and in person.
- Employed suggested marketing strategies to boost income and occupancy by selling hotel nights.
- Oversee the daily shift process to ensure everyone in the team follows the SOPs.
- To guarantee a high-quality operation, train, supervise, address concerns, and offer coaching and guidance to the front desk team members.
- Quickly and effectively handle customer complaints, difficulties, and problems to preserve high client happiness and high-quality service.
- Follow the floor limit and credit limit regulations of the firm.
- Assign rooms to anticipated arrivals After confirming the guest’s choices and any unique requests.
- Establish trusting bonds and communicate with all other departments, mainly cleaning and reservations
- manages the EPBX system, which includes answering and scheduling wake-up calls, activating DND (Do Not Disturb), and paging visitors staying at the residence.
- Verify that all billing instructions have been updated appropriately.
- manages cash transactions at the front desk and, by hotel bank agreement policy, retains all accountability for the personal bank.
- Oversee the front desk’s operations to ensure visitors receive the best care and attention.
- carries out additional responsibilities as given, requested, or judged required by management.
- Ensure the hotel and front office logbooks are consistently updated and maintained.
- Maintains security by adhering to visitor check-in and security protocols and notifying security, management, or the MOD of any suspect conduct.
- Take part in task forces and committees at the hotel.
- Help every department meet visitors’ needs during heavy traffic.
- assumes accountability when the duty manager or front office manager is not present.
- As a supervisor, you will inspire the front office team by sharing your knowledge and experience.
- Title of Position: Supervisor of Front Office
- Answers to: Duty Manager / Front Desk Manager
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PRIORITIES
A cheerful disposition and strong communication abilities are necessary for inspiring and managing a successful team. The capacity to maintain composure under duress is also necessary. Knowing about the Otherworld Class Property Management System, Fidelio, and Opera is necessary.
EDUCATION
A graduate’s bachelor’s degree and diploma in hotel management or another comparable profession is advantageous. Computer proficiency and familiarity with MS Office applications.
SKILLS
- At least two to three years of experience working as a hotel front desk associate or cashier.
- Questions to Ask During a Front Office Supervisor Interview
- It’s critical to evaluate interviewees for front office supervisor positions on their organizational prowess, leadership qualities, and familiarity with front desk operations. Here are some possible interview topics for you to think about
FAQs
How much does a front desk officer make in Canada?
In Canada, the average compensation for a front desk receptionist is $18 per hour or $35,100 per year. The majority of seasoned professionals earn up to $41,919 annually.
What does a supervisor at the front desk do?
Oversees front desk staff members primarily to guarantee effective and seamless operations that result in great feedback and satisfied guests.
What credentials are required of a supervisor in the front office?
A high school degree or a comparable qualification. Two or more years of hotel job experience. A great ability to fulfill deadlines and pay attention to details. Dedication to providing top-notch customer service.
Could you elaborate on your managerial or supervisory experience in front-office operations?
- The candidate might emphasize pertinent experience and share background information in response to this question.
How do you ensure hotel visitors have a seamless check-in and check-out experience?
- Examine the candidate’s proficiency with check-in and check-out processes and their comprehension of front office operations.
How do you deal with challenging or hostile visitors?
- This question aids in assessing the applicant’s interpersonal and problem-solving abilities, which are essential for handling difficult circumstances.
What tactics do you use at the front desk to guarantee top-notch client service?
- Examine the candidate’s methods for offering outstanding customer service and their capacity to make visitors feel welcome.
How can front desk employees be developed and trained to uphold high service levels?
- This question assesses the candidate’s training and leadership abilities, which are critical for building a competent and driven team.
- Give an example of a circumstance where you had to resolve a guest complaint.
- By answering this behavioral question, the applicant can showcase their problem-solving and conflict-resolution capacity.
How do you manage and prioritize various duties in a busy front office?
- Examine the applicant’s multitasking and organizing abilities, which are critical for handling the demands of a busy front desk.
- Are you familiar with which software or hardware is used in front-office operations, such as check-in or reservation systems
- Examine the applicant’s technical proficiency and familiarity with front-office management tools.
How is the privacy and security of visitor data at the front desk guaranteed?
- This inquiry assesses the candidate’s knowledge of privacy laws and their dedication to protecting visitor privacy.
- Please provide an example of when you improved front-office operations through process implementation.
- Evaluate the candidate’s initiative and capacity to recognize and apply efficiency or service quality improvements.
How To Apply
Front office supervisor compensation can vary depending on several criteria, front desk supervisor jobs in canada including the candidate’s experience, location, and the size and kind of the firm. As of January 2024, the average yearly compensation for a front office supervisor in the US was between $40,000 and $60,000. To find a competitive wage for this role, it’s crucial to consider the most recent industry and location-specific statistics, as compensation figures are subject to change. See regional wage surveys, industry reports, and employment trends for the most recent data.